You can take your package to any mail carrier of your choice. Include a prepaid pouch for your exchange item. Please bear in mind that Butterfly Twists Ph does not offer free shipping on returns.
We strongly advise that you secure a tracking number for your return, as Butterfly Twists Ph will not be liable for any return packages lost in transit.
Products purchased online through butterfly-twists.ph must be returned or exchanged directly with us. Return and exchange of items cannot be allowed in the retail stores and kiosks of Butterfly Twists Philippines.
Please follow the return/exchange instructions below:
- Original copy of the acknowledgement receipt is required for return and exchange of item.
- Item must be in its original good condition, with packaging, pouch bag, tags and barcode intact.
- Allowable period for return and exchange is within seven (7) days after receipt of items. Return and exchange is only allowed for change in size and color of the same style purchased. Should there be no available stock for exchange, customer may choose another item or style and will pay for the difference in amount. If the item chosen is in lower price, Butterfly Twists cannot refund the price difference.
- Email us at firstname.lastname@example.org with your desired style and size for exchange to check availability and for possible additional charges due to price difference. We cannot guarantee size exchange for sale items due to limited stock on-hand.
- Shipping and handling cost involved in exchanging or returning and sending back the item will be borne by the customer. To facilitate fast transaction, indicate in your prepaid pouch (XL pouch size) your return address and contact number. For wellies, ask your chosen courier for the size of prepaid pouch to fit the box of wellies.
Send the item for exchange to:
Butterfly Twists PH
Quorum Group Centre, #73 C. Raymundo Avenue,
Good Harvest Complex, Pasig City, 1600
Thank you for shopping Butterfly Twists!