How to Order

  1. After you've added your selections to your cart, select CHECK OUT. 
  2. You will then be asked to select a SHIPPING METHOD. A minimum of P150 shipping fee is charged for standard delivery within Metro Manila, and P350 for Provincial delivery.
  3. If you have a discount or coupon code please enter it into the discount field and click APPLY to deduct the discount from your total.
  4. After selecting a shipping method please proceed to the PAYMENT section and select one of our available options:
    • PayPal - For all Visa and Mastercard Credit Card purchases (No PayPal account necessary)
    • PayMongo - For Visa/Mastercard Card payments; E-Wallets via GCash, GrabPay, and Maya; Direct Online Banking via BPI and UBP; 
    • Cash on Delivery (COD)
  5. After you've selected one of our online payment methods, you will be redirected to their secure website and will receive further instructions for completing your order. For Cash on Delivery (COD) transactions, you will be asked for the payment once the courier arrives at your shipping address.
  6. Upon receipt of verification from the online payment channels, we will proceed to ship your order thru our courier.
    • For Metro Manila deliveries, please allot 5-7 working days
    • For Provincial deliveries, please allot 7-10 working days 
  7. Processing and delivery of all items received and paid on weekends and non-working holidays will be attended on the next business day.


Returns and Exchange: 

You can take your package to any mail carrier of your choice. Include a prepaid pouch for your exchange item. Please bear in mind that Butterfly Twists Ph does NOT offer free shipping on returns.

We strongly advise that you secure a tracking number for your return, as Butterfly Twists Ph will not be liable for any return packages lost in transit.

Products purchased online through must be returned or exchanged directly with us. Return and exchange of items cannot be allowed in the retail stores and kiosks of Butterfly Twists Philippines.

Please follow the return/exchange instructions below:

  1. Original copy of the acknowledgement receipt is required for return and exchange of item/s.
  2. Item must be in its original good condition, with packaging, pouch bag, tags and barcode intact.
  3. Allowable period for return and exchange is within seven (7) days after receipt of items. Return and exchange is only allowed for change in size and color of the same style purchased. Should there be no available stock for exchange, the customer may choose another item or style and will pay for the difference in amount. If the item chosen is at a lower price, Butterfly Twists cannot refund the price difference.
  4. Email us at with your desired style and size for exchange to check availability and for possible additional charges due to price difference. We cannot guarantee size exchange for sale items due to limited stock on-hand.
  5. Shipping and handling costs involved in exchanging or returning and sending back the item will be borne by the customer. To facilitate fast transaction, indicate in your prepaid pouch (XL pouch size) your return address and contact number. For wellies, ask your chosen courier for the size of the prepaid pouch to fit the box of wellies. 

Send the item for exchange to:

Butterfly Twists PH
Quorum Group Centre, #73 C. Raymundo Avenue,
Good Harvest Complex, Pasig City, 1600