Return & Exchange Policy

Online Purchases

Products purchased through butterfly-twists.ph must be returned or exchanged directly with us. Returns or exchanges cannot be processed at retail stores or kiosks.

Return & Exchange Guidelines:

  1. The original copy of the acknowledgement receipt is required for return and exchange.
  2. Items must be unused, in their original packaging, and include a receipt or proof of purchase.
  3. Returns and exchanges are only accepted within seven (7) days after receipt of the item.
  4. Exchanges are allowed only for size and color of the same style. If the requested size or color is unavailable:
    • The customer may choose another style and pay for any price difference.
    • If the replacement item is of a lower price, Butterfly Twists PH cannot refund the price difference.
    • Items will be reserved for a maximum of 3 days only.
  5. Email us at sales@butterfly-twists.ph to confirm size/color availability before sending back the item and for possible additional charges due to price differences.
  6. Shipping costs for returns/exchanges will be shouldered by the customer. Butterfly Twists PH does not offer free shipping on returns.
  7. To ensure safe delivery, we strongly advise using a trackable shipping service. Butterfly Twists PH is not liable for lost return packages. Customers must ensure that the return package reaches our warehouse and must obtain proof of receipt from the courier.
  8. Return & Exchange processing may take 5-7 working days after receipt by our warehouse for assessment and approval.
  9. Sale items: Due to limited stock, size exchanges are not guaranteed. If the requested size is unavailable, customers may choose another item or store credit (no cash refunds).

Shipping Address for Returns & Exchanges:
Butterfly Twists PH Warehouse
Quorum Group Centre, #73 C. Raymundo Avenue,
Good Harvest Complex, Pasig City, 1600
Philippines
Contact: 09155143732 (Aireen Orig)
Landmark: Toby’s Sports Head Office – tell the rider to look for Toby’s Sports Warehouse.

Important Notes:

  • Returns and exchanges are accepted only Monday to Friday, 8:00 AM - 5:00 PM. We do not accept returns on weekends and holidays.